FAQ

TorrX Smart Ball Pump

Q: Can I get a different color?
A: Right now we only offer black with green accents. In the future, we plan to offer different colors and team/club branding.

Q: What balls can I inflate with TorrX?
A: Any ball with a needle value – soccer, basketball, volleyball, football, rugby, Aussie rules football, dodge ball, kickball, and, believe it or not, boat fenders!

Q: Can I charge the TorrX with my computer USB?
A: Yes! Any USB port – computer, adapter, car charger, backup battery – will work.

Q: How long does it take to fully recharge the lithium Ion battery?
A: 1.5 – 3.0 hours depending on the USB port output.

Q: I’m in Germany; we use BAR as our measure of pressure. Does TorrX display BARs?
A: Yes, we designed the TorrX to use the two most common pressure standards – PSI and BAR.

Q: What if the ball I’m working with is over inflated?
A: In manual mode, push the [minus] to deflate the ball to the right pressure. In auto mode the TorrX will automatically deflate the ball to your target pressure

Q: Is the TorrX waterproof?
A: The TorrX is designed to be water-resistant and will withstand a normal rainy day and the damp conditions in a sports bag. However, don’t submerge it in water – after all, it is an electronic device!

Q: How long did it take to design the TorrX?
A: Over 18 months. It was surprisingly difficult, and educational, to engineer for durability, reliability, and usability while creating an aesthetically appealing tool. It was a great team effort and we had some fun along the way.

Q: How much does the TorrX weigh?
A: Approximately 11 Ounces (312 Grams)

Q: Can the TorrX accidentally turn on in my sports bag?
A: No. The cap can withstand over 50 pounds of pressure and you must manually twist it open to turn the pump on.

Pre-Orders

Q: Do I add the shipping fee to the pledge amount or is it charged later?
A: If you are ordering from North America the shipping is included. If not please add the noted amount to your pledge amount – thanks.

Q: Will my TorrX be delivered in June 2015?
A: We are excited that so many people are as “pumped” (pun intended) about the TorrX. So, we are working hard with our manufacturer to hit this delivery date. At the same time, quality is our priority.

Q: When can I buy a TorrX in local store?
A: We have a bit of a journey before we get to your store. For now, please support our Kickstarter campaign and we’ll ship the TorrX directly to you.

Company

Q: Is the TorrX Smart Ball Pump patented?
A: Yes, we filed a number of design and utility patents. We are proud of our technology and passionate about innovation aimed at competitive sports.

Q: I have an idea! Who can I talk with?
A: Get in touch! We are always looking for new ideas and would love to work with you to bring yours to market. Contact us at info@TorrX.com.

Q: How do I get a job with TorrX?
A: We are a small startup looking to hire some passionate pioneers to join our team. Send an email and your resume to info@TorrX.com with Job Interest in the subject line.

Q: If I want to sell TorrX products, who do I contact?
A: Please send email to info@TorrX.com.