Service and Support

Thank you for purchasing the TorrX Smart Ball Pump! We stand behind our products and provide support on the terms below. (Please see our full Return policy and Warranty details here.)

Return Policy 

Products in their original packaging may be returned for any reason within 30 days after the Purchase Date.

Limited Warranty 

Products are warranted for 90 days from the Purchase Date against defects in materials and workmanship. TorrX will remedy a breach of this warranty either through repair or replacement of any affected Covered Products.

To request warranty service or support:

  1. Register your product (if you have not already done so).
  2. Email our support team, and provide the following information:
    • Date of purchase
    • Location purchased (e.g.,
    • Reason for your request
    • Your contact information (email and/or phone)